Fee Paid Air Show and Events Kiosk Assistant
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Purpose of the Job:
The Retail & Admissions department at IWM Duxford is passionate about delivering an amazing customer service. We are looking for people with a professional and outgoing manner to join our team on Airshow and Event days (mainly weekends) to help us deliver this experience to our visitors.
The role of an Air Show and Events Kiosk Assistant, as part of the Retail and Admissions team, is to accurately check and scan tickets for the general public, ensuring that visitors have the correct and valid ticket for the event (and/or day). They may also be asked to help on merchandise redemption; an area that exchanges pre-purchased tickets or tokens for products, in addition to Flightline Walk, a location that allows visitors to get up close to Vintage Aircraft.
Being a member of the front-line staff and representing the IWM Brand, it is essential that all Air Shows and Events Kiosk Assistant are polite and friendly towards visitors at all times and able to demonstrate good customer care skills.
Key behaviours
You will be expected as a part of different teams in order to contribute to and deliver the priorities of IWM using your knowledge, skills, talent and potential to the best of your ability.
You will focus at all times on delivering excellent customer service, ensuring accuracy and attention to detail at all times while being professional, courteous and demonstrating the behaviours and attributes expected of all IWM employees.
You will also adhere to all corporate standards, and use corporate systems as directed to ensure consistency of service, brand and operational standards. You will be expected to comply with corporate processes and procedures– and undertake any necessary training as directed.
For a full list of duties and the person specification (which your application will be marked against) please view the Job Description.
This is a rolling recruitment, we will regularly review applications and invite successful candidates to group interviews at IWM Duxford.
August 11th 2024, 9:00 AM
This is a rolling recruitment, we will regularly review applications and invite successful candidates to group interviews at IWM Duxford.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This role is subject to:
A basic check, which shows unspent convictions and conditional cautions.
IWM is committed to a policy of Equal Opportunities.
We miss out when people feel IWM isn't for them, and are committed to removing and reducing barriers to make IWM open to everyone.
Our Access and Inclusion strategy has been developed to promote openness, equal opportunities to access, inclusivity and encourage diversity in everything that we do, from employment practices, the services we provide to our visitors to the facilities we make available to public.
At IWM we seek to address the need for greater diversity within our workforce as well as the wider museum and heritage sector. In all our practices we embrace diversity and promote equality of opportunity and we welcome applications from suitable candidates of all backgrounds.
This opportunity is closed to applications.